Privacy Policy

At TOTAL, we are committed to protecting your privacy and ensuring the security of your personal data. 

This Privacy Policy outlines how we collect, use, store, and disclose your personal data for various business purposes. It also explains your rights regarding your personal data and how we ensure that all individuals working with TOTAL understand and adhere to the rules governing the use of personal data.

If you have any concerns or questions regarding TOTAL's privacy policy or processes, please contact us at hello@theotalife.com.

The Data We Collect About You

We may collect and process various types of personal data about you, which may include:

• Identity Data: Such as your first name, last name, and title.

• Contact Data: Such as your email address, billing address, delivery address, and telephone numbers.

• Transaction Data: Details about services you have purchased from us.

• Technical Data: Such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

How Your Personal Data is Collected

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

  • Contract our products or services;

  • Subscribe to our service or publications;

  • Request marketing to be sent to you; or

  • Give us feedback or contact us.

• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from analytics providers such as Google.

  • Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

  • Identity and Contact Data from publicly available sources.

Business Purposes

Our business purposes for processing your personal data include:

• Fulfillment of Service or Contractual Obligation: To provide the services you have requested, manage your account, process payments, and fulfill our contractual obligations to you.

• Marketing and Communication: To keep you informed about updates happening within our organisation, relevant developments in the travel and tourism market, and to offer you products or services that may be of interest to you. This includes sending e-newsletters, promotional offers, and other marketing materials.

• Improving Our Services: To analyze and improve our website, products, and services, understand customer needs, and develop new offerings.

• Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.

Our Marketing Responsibilities

We take our marketing responsibilities seriously and ensure that all marketing activities comply with data protection principles. 

This includes:

• Approving data protection statements: Ensuring all data protection statements attached to emails and other marketing copy are accurate, clear, and compliant.

• Addressing data protection queries: Promptly and thoroughly addressing data protection queries from partners and target audiences.

The processing of this data for marketing purposes is:

• Necessary to deliver our services, as marketing is often an integral part of service delivery and customer engagement.

• In our legitimate interests to grow our business and communicate effectively with our audience, and we ensure this does not unduly prejudice your privacy. We conduct a legitimate interests assessment to balance our interests with your rights and freedoms.

Sensitive Personal Data

We do not hold any sensitive personal data about you. This includes data relating to racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offenses, or related proceedings.

Fair & Lawful Processing

We process personal data fairly and lawfully, always in accordance with your rights. This means that we will not process personal data unless there is a valid legal basis for doing so. Such legal bases include:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

• Contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

• Legal Obligation: Where the processing is necessary for us to comply with the law (not including contractual obligations).

• Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your interests or fundamental rights and freedoms.

Consent

Any data that we collect is subject to consent by the data subject (yourself), where consent is the legal basis for processing. We will ensure that consent is freely given, specific, informed, and unambiguous. You can revoke this consent at any time by contacting us at hello@theotalife.com. Upon revocation, we will cease processing your data for the purposes for which consent was given, unless another legal basis applies.

Your Legal Rights

Under data protection laws, you have certain rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The Right to Erasure ('Right to be Forgotten'): You may request that any personal information held by us is deleted or removed. We will comply with this request unless there is a legitimate reason for us to retain the data (e.g., legal obligations). You can also unsubscribe from our e-newsletters at any time by clicking the unsubscribe link in the email.

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.

• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at hello@theotalife.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our Privacy Policy by email.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at hello@theotalife.com.